Difficulty scanning from your Macintosh can occur for various reasons. The most common reason a networked Brother machine may stop scanning, is because the connection between the computer and the Brother machine is lost. Complete the following steps to troubleshoot this issue: PART 1: VERIFY THE CONNECTION. Check the IP address of your Brother machine. If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list. For more information on how to find the IP address on the control panel of the machine or print a Report Page, refer to the User's Guide or Network User's Guide / Software and Network User's Guide for your machine.
Mac Basics: Using a scanner Learn about using a scanner in OS X so that you can scan text documents, photographs, and so forth into files on your Mac. Note: Your scanner may be part of a multi-function printer; see Printing for details about managing printers.
The latest User's Guide or Network User's Guide / Software and Network User's Guide is available in the Manuals section. On the Macintosh, open the Network Utility. (OS X 10.9 or later) Click Go from the Finder bar, Computer = Macintosh HD = System = Library = CoreServices = Applications = Network Utility. (Mac OS X 10.4 - 10.8) Click Go from the Finder bar, Applications = Utilities = Network Utility.
Click the PING button at the top of the window and enter the brother machine's IP address in the appropriate section. If the Brother machine responds,.
If the Brother machine does not respond, then you will need to setup your machine on the network. For more information on how to setup the machine on the network, refer to the Quick Setup Guide or Network User's Guide / Software and Network User's Guide for your machine. The latest Quick Setup Guide or Network User's Guide / Software and Network User's Guide is available in the Manuals section. PART 2: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS.
If the machine's display (hereinafter called LCD) is blank, then the Brother machine is not powered on or is in sleep mode. Press a button on the machine to see if it wakes from sleep mode.
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If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position. Check the LCD for any error messages. An example would be 'Paper Jam' or 'Ink/Toner Empty'. If the LCD displays an error, troubleshoot to clear the particular issue.
PART 3: CONFIGURE SCANNER SETTINGS. Open the Device Selector and configure scanner settings.
Please try the following to see if we can resolve your issue: 1. Click Start and open Programs/All Programs. Go to Canon IJ Network Utilities. Go to Canon IJ Network Scan Utility. Open the Canon IJ Network Scan Utility.
Once this has been done, a small scanner icon should appear near your clock on the bottom corner of the screen. Next, follow these steps: 1. Open the MP Navigator on your Desktop or the Canon Utilities listing of the Start Menu.
Click Preferences. In the Product dropdown menu, select the Network version of the printer. Once this has been done, try scanning from the MP Navigator to test the connection. If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.